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Terms & Conditions

1. OUR DETAILS

Decosinto.dk
E-mail: info@decosinto.dk
JSC "Sinto Idejos"
CVC: 303090098
VAT: LT100008961914
S.Neries street 37, Palanga, LT-00136, Lithuania
Phone: +370 699 15551
IBAN: LT957400043842023810
Swift: SMPOLT22
Bank: DANSKE

2. PRICING AND AVAILABILITY

All prices on the website are stated in EUR including VAT, and prices apply at the time of purchase. We list product availability on the individual product page. Occasionally, a product may be sold out at the time of purchase. Dispatch times are estimates. Payment will not be deducted from your account until the time of dispatch or pick up.

3. CONTRACT

We deliver to the following EU countries: Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Spain, Slovakia, Slovenia, Sweden, United Kingdom and rest of Europe: Norway, Switzerland, Lichtenstein, Monaco, Iceland, Montenegro. When you place an order with DECOSINTO.DK, you agree to enter into a contract with us. Once your order has been received, we will send you a receipt by email confirming your order which is an automatic acknowledgement of receipt of your order. Please note that your offer to purchase these items is not legally accepted until we send you an order confirmation by email. As soon as your order is dispatched from DECOSINTO.DK you will receive an invoice by email stating time of dispatch and withdrawal of payment. We recommend that you print and keep all correspondence from us relating to your order.

4. SHIPPING INFORMATION

A preliminary confirmation will be sent by email when your order is placed. Once your package is shipped we will send you a second email with a final confirmation and instructions on how to track and collect it.

4.1. Delivery

DECOSINTO.DK always strives to deliver your order as quickly as possible. All orders are sent by DPD. As soon as the order is sent, you will receive an email with the package number. If a purchase is defect or if there is a defect in the delivery, DECOSINTO will pay the return shipping cost when a return receipt is sent. DECOSTINTO.DK offers 30 days right of return so if you regret your purchase, you can return the item but you must pay the shipping cost.

4.2. Delivery time

Your order will be sent as quickly as possible and we always strive for a delivery time of 4-7 business days, but some items however need to be ordered and have a longer delivery time. You will see the approximate delivery time specified on each product. We cannot, however, guarantee this 100% but you are always very welcome to contact us for more precise information on the delivery of your order. If problems should arise with your purchase, we will of course contact you immediately.

4.3. Shipping costs

Shipping costs will be added to your order and displayed at checkout. We ship to the following countries: Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Spain, Slovakia, Slovenia, Sweden, United Kingdom and rest of Europe: Norway, Switzerland, Lichtenstein, Monaco, Iceland, Montenegro.

Shiping costs:

DENMARK: DKK 80
- FREE SHIPPING ON ALL DANISH ORDERS OVER DDK 799

EU*: €16
- FREE SHIPPING ON ALL EU ORDERS OVER €120
* Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Spain, Slovakia, Slovenia, Sweden, United Kingdom.

REST OF EUROPE*: €20
- FREE SHIPPING ON ALL EU ORDERS OVER €120
* Norway, Switzerland, Lichtenstein, Monaco, Iceland, Montenegro.

Orders are shipped from Lithuania within 3-7 business days. Most furniture and lighting, and some homeware items, are not held in stock so we will have to have these ‘made to order’ (ie. specifically manufactured for you). Therefore delivery time varies by product and manufacturer but please allow at least 1-4 weeks lead time. We will provide you with a more accurate estimate when ordering but please allow for flexibility here due to the crafted and bespoke nature of our items.

5. PAYMENT

We currently accept these forms of payment: PayPal, bank transfer and credit cards: VISA, VISA Dankort, Mastercard, American Express. All prices shown on the website include VAT.

6. SECURITY

DECOSINTO.DK has a partnership with dedikuota.lt, and uses SSL (Secure Socket Layer). This means that all information sent over the internet in connection with a purchase is secure and encrypted. Neither DECOSINTO.DK nor others have the opportunity to see your information.

When you are asked to register your payment information, credit card number, validity date, etc.you enter the "secure area". In the secure area information is encrypted. The card is controlled for validity and as soon as an approval of the credit card is in place you will receive an automatic receipt.

DECOSINT.DK will not receive your credit card number or the due date on the card, but get a message that the amount is booked to DECOSINTO.DK for later transaction when your goods are sent from our warehouse. When goods are dispatched, your account will be charged and you will receive an invoice confirmation e-mail. You are not liable if your card should be used without your accept in an internet store which uses SSL (Secure Socket Layer).

7. TRANSPORT DAMAGE

Be sure to check the goods for any damage when you receive the delivery. For items with visible, external transport damages, you need to inform the driver immediately and this needs to be listed on the freight document. Otherwise we can not claim from the shipping company. If you discover hidden defects or transport damage after opening the packaging, please notify us as soon as possible.

For all transport damage contact (kundeservice@decosinto.dk, and in your email attach clear photos of the damage and any damage to the packaging. Please also quote your order number. When we claim the damage, we need to notify our transport company within 1-3 days, we would therefore greatly appreciate it if you report the damage within this time. Any product that we deem to have been damaged during transport will be replaced as soon as possible and free of charge.

8. COMPLAINTS

You have the right to complain about a product in the case of a manufacturing defect with the product. Contact us within 14 days at kundeservice@decosinto.dk, and include clear pictures of the defect and state your order number. In the case of a claim due to faulty goods we will pay for return shipping and where possible, will replace the item with a new one.

9. RETURNS

If received goods do not meet your expectations, you can return the goods within 14 days.

When you return goods to us, you will be required to pay for return postage unless we have made an error in connection with your purchase.

Please return goods to us in their original condition and packaging.

Refunds take place within 10 days from receiving the returned goods.

For returns, please contact us via (kundeservice@decosinto.dk to receive the return documents. We will send them to you by e-mail or by post.

After filling out the form, you will receive a copy on e-mail.

10. RIGHT OF COMPLAINT

According to the Danish Sale of Goods Act you have a right of complaint within a 24 month period from the day you receive your goods purchased from www. DECOSINTO.DK . This means that you may be eligible for a repair, replacement, refund or price deduction if your purchase has a defect and that the defect existed at the time of delivery. The defect must not be caused by improper use of the goods or other harmful behavior.

You must make your claim within a reasonable period after becoming aware of the defect. If your claim is justified, we will also refund your documented shipping costs when you returned the goods. If you wish to make a claim according to your right of complaint, return your goods with proper explanation, contact us kundeservice@decosinto.dk

11. PERSONAL INFORMATION AND DATA PROTECTION

In order to shop on DECOSINTO.DK, we require the following information from you:

  • Name
  • Address
  • Telephone number
  • Email address

Decosinto is committed to protect your privacy and security as user of DECOSINTO.DK.

All information that is provided by the customer while shopping at our website is onlyused to ensure an easy and convenient shopping experience. Information is treated in strict compliance with all applicable data protection rules laid down by consumer legislation.

No data that identifies the individual is passed on to any third party. The only statistics that are collected relate to site traffic and commercial information, which is shared with third parties for the purpose of improving your experience on DECOSINTO.DK.

12. MAILING LIST

You can choose to become a member of DECOSINTO.DK and receive regular commercial emails from us, detailing new products, promotions and brand news. You can unsubscribe from our mailing list by clicking on the unsubscribe link in all commercial communications that we send out. If you encounter any problems unsubscribing from our commercial correspondence, please email to us at info@decosinto.dk an we will try to resolve the issue as quickly as possible.

13. SHOPPING AGE LIMITS

DECOSINTO.DK does not sell its products to minors under the age of 18. In cases of shoppers under this age, we suggest that you get assistance from a parent or guardian.

14. COPYRIGHT

All content provided on this website, including pictures, text, graphics, logos and software is the property of Decosinto or its partners and is protected by international copyright and database right laws. You may not extract data using any data mining, robots or similar data gathering and extraction tools from DECOSINTO.DK without prior written consent from Decosinto.

15. DISCLAIMER

To the fullest extent possible Decosinto provides accurate content on this website. Occasionally there may be price changes, sold out goods and unintentional errors on the website. We reserve the right not to be liable for errors or changes incurred in this respect. Unless otherwise stated, no employee, affiliate or representative of Decosinto is liable for damages arising from the use of this website or the products and services sold on this website.