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General terms of returning items

You may change your mind within 14 days of receiving your items. You have to notify us before the 14 days if you want to return your order.

After you have received the items you ordered, you may carefully examine and try the items with in the period of 14 days, but only in a manner as you would if you examined in a store.

Have the items been used in excess of what is normal in order to examine them, you will be held liable for the decrease in value of the items the use has caused.

Where applicable we will give you a full refund of the purchase price, including the original shipping charges for the items that you return to us. The refund will be paid back to the credit card used to pay for the order within 14 days of receiving the notification. However the refund will not be paid before we have received the items at our warehouse or we have received documentation proving the items have been shipped.

The shipping expenses for returning an order are not covered by us, and must be paid by you, and must also be arranged by yourself.

The items are your responsibility until they reach our warehouse. Please make sure you pack the return safely to prevent any damage to the products or boxes. Make sure the product’s original packaging is intact. Please keep receipts and tracking numbers as proof of sending the items back.

For returns, please contact us via kundeservice@decosinto.dk to receive the return documents. We will send them to you by e-mail or by post.

After filling out the form, you will receive a copy on e-mail.